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Chapter 5 - Service & Warranty
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse,
or user-caused damages are billed on a time-plus-materials basis.
5.2.3 Repair Procedures for International Distributors
Procedures for International Distributors of Multi-Tech products are on the distributor web site:
www.multitech.com
5.2.4 Replacement Parts
SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-
Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following
addresses:
Mail: SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone: 800 826-0279
Fax: 914 267-2420
Internet: http://www.thesupplynet.com
5.3 Technical Support
Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most
out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-
2439 (USA and Canada) or 763 785-3500 (international and local). Please have modem information
available. You can also contact Technical Support by e-mail at the following addresses:
Country Email Telephone
Please note the status of the modem before contacting Technical Support. Status information can include the
state of the LED indicators, screen messages, diagnostic test results, problems with a specific application,
etc.
5.4 Internet Site
Multi-Tech is a commercial provider on the Internet. Multi-Tech has a Web site at: www.multitech.com.
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